Orlaroko Limited offers one-time online remote consultation services to individual customers. This refund policy outlines the applicable rules for order cancellation and refund requests, including processing times.
1. Refund Request
If you wish to cancel a purchased service and request a refund, please contact us through the following methods:
Email: info@orlaroko.uk
Tel: +44 7919 210508
When submitting a refund request, please provide your name, order information, and reason for refund so we can verify the order.
Refund rights and conditions will be determined according to applicable law and the specific order details. This policy does not affect any mandatory refund or cancellation rights that consumers are legally entitled to.
2. Refunds Before Service Commencement
If a customer requests cancellation before the service has commenced, we will review the refund request according to applicable law and the specific order details.
For orders that meet the refund conditions, we will initiate the refund process within 5 business days of confirming the refund request.
3. Refunds After Service Has Begun
Since our service is a one-time remote consultation service, eligibility for a refund may be affected by applicable laws, order details, and the content of the service already provided once the service has started.
If you believe the service has been unprovided, clearly does not conform to the agreement, or has other issues, please contact us promptly, and we will handle the matter according to the specific circumstances.
4. Refund Processing Time
Once we confirm and initiate a refund:
We typically process and initiate a refund within 5 business days; The actual arrival time depends on your bank card, payment institution, or issuing bank;
Generally, the refund may take an additional 3–10 business days to appear in your account; Processing delays caused by third-party payment institutions or banks are beyond our direct control.
Therefore, from refund approval to actual receipt of funds, it typically takes approximately 3–15 business days.
5. Missed Appointments
If a customer does not attend a scheduled online consultation at the agreed time, they should contact us as soon as possible.
For cases of late arrival, missed appointments, or last-minute cancellations, we will determine whether a refund or rescheduling is possible based on the specific order and applicable laws. 6. Technical Issues
If you are unable to participate in online consultations due to problems with your own equipment, network connection, or software, please contact us promptly.
We will assist in resolving the issue or rescheduling the service based on the specific circumstances. Where applicable law requires, your legally mandated refund rights are not subject to these terms.
7. Duplicate Payments or Payment Errors
If you make duplicate payments for the same order due to technical difficulties or other reasons, please contact us immediately.
If it is verified that a duplicate payment has been made, we will refund the overpayment using the original payment method.
8. Refund Method
Refunds will generally be processed through the original payment method.
We will not require customers to receive refunds through unauthorized third-party accounts.
9. Statutory Consumer Rights
This refund policy does not exclude, limit, or supersede any statutory rights enjoyed by consumers under applicable law.
If applicable law grants you a longer cancellation period, refund rights, or other consumer protections, this policy will be subject to applicable law.
10. Contact Us
For any refund inquiries, please contact us:
Address: 51 Barnes Wallis Way, Barnes Wallis Way, Bricket Wood, St. Albans, England, AL2 3FG
Email: info@orlaroko.uk
Tel: +44 7919 210508
We will review your refund request as soon as possible after receiving it and process the refund according to the above timeline, provided it meets the refund conditions.
Refund Timeline Overview:
Refund Request → Review and Confirmation → Refund Initiated within 5 Business Days → Payment Institution/Bank typically requires an additional 3–10 business days for funds to arrive.
Actual arrival time may vary depending on the processing time of payment institutions, banks, and other third parties.